Roger Murphy
BS Computer Science & Computer Engineering | MBA, Leadership & Ethics | Active U.S. DoD Secret
Senior Agentic AI Platform, SAP Enterprise Architecture, Secure DevOps and SRE Leader
Professional Summary
More than 20 years of technology leadership spans agentic AI platform R&D, SAP enterprise architecture, secure DevOps, SRE, observability, escalation leadership, and customer-facing transformation. Current leadership includes 50-person cross-functional organizations while maintaining hands-on depth in Python, TypeScript, Kubernetes, GitOps, CI/CD, AIOps, MCP, RAG, multi-agent orchestration, and SAP cloud platforms. Independent R&D through Agentic Federal produced oshal, while SAP NS2 leadership covers secure DevOps cloud delivery, the lower-environment development enclave, the governed path to production, and executive delivery communication. Earlier SAP America roles generated $82M in Premium Engagement revenue, protected a $500M ExxonMobil reimplementation, and grew MaxAttention consumption from 5 to 3,000+ service-days per year.
Core Competencies
Agentic AI Platform Leadership · SAP Enterprise Architecture · Secure DevOps and SRE · Platform Engineering · Forward Deployment Engineering · MCP, A2A, RAG and Multi-LLM Routing · GitOps CI/CD and Release Governance · Observability and AIOps · Customer Discovery and Executive Advisory · Product and Engineering Enablement · Incident Command and Mission Control · Presales Solution Architecture
Professional Experience
Program Manager / SRE Lead, Secure DevOps Cloud Environment, SAP NS2
2024 to Present
- Led a 50-person secure DevOps and SRE organization, directing up to 6 project managers and 5 to 10-person technical teams while owning delivery cadence, governance, budget demand, and VP/C-level reporting
- Established the secure path to production on AWS GovCloud, building lower development and QA environments, CI/CD promotion gates, ServiceNow CAB approvals, Release Management, secure transport layers, and validated handoff to FedRAMP-authorized production
- Directed the design and build of a containerized internal developer platform using GitLab, Harbor, Argo, Vault, Concourse, Jenkins, Tenable/Nessus, Trivy, and pipeline-integrated test automation under regulated controls
- Drove SRE practice with SLOs, SLIs, error budgets, centralized monitoring, and an monitoring and incident-response pipeline that reduced MTTR by 61% and incident volume by 45% through the established monitoring program
Escalation Manager, Mission Control Center (MCC), SAP NS2
Jun 2021 to Oct 2024
- Orchestrated P1 and critical incident response across secure cloud landscapes, aligning engineering, customers, and executives through high-pressure production incidents
- Founded the MCC escalation practice, building support systems and escalation processes with Power Automate, Power Apps, Microsoft Graph integrations, and ServiceNow ITIL process flows
- Advanced automation-first operations by centralizing monitoring patterns, test automation, self-healing concepts, meeting transcript generation, and automated stakeholder communication workflows
- De-escalated business-critical customer situations for hosted BTP, Fieldglass, and single-tenant applications while producing RCA, outage status, and future-proofing recommendations
Presales / Principal Solutions Architect, Premium Engagements, SAP America
Jan 2018 to Jul 2021
- Generated $82M in Premium Engagement and MaxAttention revenue across full scope-to-close lifecycle, including pre-sales, solutioning, procurement, renewals, and customer retention
- Closed 18 deals totaling $33M in 2019 and supported 82 opportunities across 70 customers, following $13.95M in 2018 bookings and 14 net-new logos with $28M in 2020 net-new-logo bookings
- Delivered 100+ customer workshops and 40+ presales proposals, translating pain points into scoped, value-based SAP engagement roadmaps and executive pitches
- Created standardized Opportunity-to-Quote, Premium Engagement approval processes, dashboards, and reusable estimation tooling for South MU solutioning operations
Engineering Architect, SAP MaxAttention, SAP America
Jan 2014 to Dec 2017
- Grew account portfolio outcomes to $30M+ in renewals and expansions, with 100% renewal rate, 90% expansion rate, and 400%+ weighted-average expansion
- Guided SAP solution architecture for customers including The Home Depot, Chevron, Tesoro, Valero, CenterPoint Energy, Entergy, Mohawk, and Tyson Foods across S/4HANA, HANA, BTP, HA/DR, and transformation roadmaps
- Managed the Premium Engagement digital transformation team at Tesoro with 25 dotted-line reports, partnering with Accenture on the first S/4HANA implementation in North America
- Advised CIO, CTO, and CxO stakeholders on enterprise architecture, value realization, roadmap-to-contract conversion, emerging technology adoption, and program governance
Technical Quality Manager (TQM), SAP MaxAttention, Embedded at ExxonMobil, SAP America
Jun 2011 to Dec 2013
- Safeguarded a $500M chemicals reimplementation to zero-defect go-live by designing and running the Innovation Control Center, service planning, risk governance, and executive reporting model
- Expanded MaxAttention consumption from 5 to 3,000+ service-days per year while maintaining a 4.2/5 average quarterly customer feedback score
- Ran executive steering committees, QBRs, weekly Premium Engagement status reporting, top-issue governance, revenue forecasting, and service-day call-off management
- Planned Solution Manager 7.1 readiness workshops spanning ChaRM, BPCA/RBPD, Retrofit, monitoring, blueprinting, and the first ExxonMobil Technical Integration Check in 2+ years
Principal / Senior Technology Consultant, SAP America
May 2006 to Jun 2011
- Delivered production-critical SAP stabilization, architecture reviews, custom development, integration, portals, WebDynpro, Adobe Forms, Solution Manager, SRM/MDM, offshore leadership, code reviews, and go-live support across North America
Lead Development Architect / Business Analyst (Emerging Technologies Specialist), Baldor Electric
2002 to 2006
- Developed SAP Web AS and NetWeaver engineering roots through e-commerce, shop-floor portal, JCO, Business Connector, barcoding, warehouse management, and configure-to-order quoting systems, including a web platform that increased revenue by 150%+
Open Source & Independent R&D
Founder / Principal Engineer (Independent), Agentic Federal | oshal (open-source)
2024 to Present
- Designed oshal, a self-hostable multi-agent orchestration platform with a swarm controller, Redis Streams mesh, containerized bot-node workers, and agent harnesses for Claude Code, OpenAI Codex CLI, Cline, CrewAI, and Gemini CLI
- Built a multi-harness execution framework with provider routing across OpenAI, Anthropic, Google, Groq, OpenRouter, Ollama, LM Studio, and LiteLLM, with SAP AI Core and Amazon Bedrock integration patterns
- Implemented MCP tool registry, A2A remote-agent gateway, ChromaDB RAG, PostgreSQL plus graph-backed tri-store architecture, provenance rules, and per-user cost and token telemetry governance
- Hardened the platform with PostgreSQL row-level security across 84 tables, RBAC, per-agent tool authorization, append-only audit patterns, OPA, DLP, SIEM governance patterns, and Prometheus-driven AIOps self-healing workflows
Technical Skills
Education & Certifications